Banana Milk Keyring

We value your satisfaction and strive to ensure that every product meets the highest quality standards. Please review our return and refund policy below:

• Eligibility for Returns and Refunds

  We do not accept returns or issue refunds for items unless they are defective or damaged upon arrival. To qualify for a return or refund, the item must be unused, in its original packaging, and accompanied by proof of purchase.

• Conditions for Defective or Damaged Items

  If your item arrives defective or damaged, please contact us within 7 days of receiving your order. Provide clear photos showing the damage or defect along with your order number.

• Refund Process

  Refunds for defective or damaged items will be issued to your original payment method once we receive and inspect the returned item. Please allow up to 7 business days for processing after the item is received.

• Exclusions

  Items that are not defective or damaged cannot be returned or refunded. Custom orders and sale items are considered final sale and are not eligible for returns.

• Contact Information
  For any questions regarding our return and refund policy, please contact us at mindfulkoreanstories@gmail.com.

This policy is clear, polite, and professional while setting firm boundaries on returns and refunds.  

International Shipping from South Korea
We carefully package and ship all orders worldwide. Please review the details below to ensure a smooth delivery process:

​  1. Shipping Timeline

• Processing Time: Orders are typically processed within 3-5 business days (excluding weekends/holidays).

• Delivery Time: International shipping may take 10–20 business days, depending on your location and customs processing.

• Tracking Information: You will receive a tracking number via email once your order ships.

2. Shipping Costs

• Shipping fees are calculated at checkout based on your location and package weight.

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

3. Handling & Packaging

• All items are securely packaged to prevent damage during transit.

• If your order arrives with visible damage, please contact us immediately.

4.Non-Refundable Shipping Fees

• Shipping costs are non-refundable, even for defective/damaged items.

• For approved returns of damaged items, we will refund the product cost only (excluding original shipping fees).

5. Important Notes

• Address Accuracy: Double-check your shipping address before submitting your order. We cannot redirect or replace orders sent to incorrect addresses.

• Customs Delays: Delays caused by customs are beyond our control. Please contact your local postal service for updates.

• Lost Packages: If your tracking shows "delivered" but you haven’t received the package, contact your local post office first. For unresolved issues, email us at [your email address].

Contact Us
For shipping-related questions, email mindfulkoreanstories@gmail.com with your order number and issue details.

This policy sets clear expectations while emphasizing your responsibility for international shipping logistics. Adjust timelines or fees as needed.